FAQ

An inspiration from the traditional ice popsicle back in the 1980s which were made from artificial flavourings and colourings. Frozt is a modern and healthier twist to the traditional dessert.

Our popsicles are made with real fruits, dairy free, vegan friendly, gluten free and halal certified. We are also the first in Singapore to be awarded the 'Healthier Choice Symbol' by the Health Promotion Board.

You can reach us Monday-Friday, 9am-6pm by call/WhatsApp +65 9008 8588 or email us anytime at hello@frozt.co

We are open Monday to Friday, 9am to 6pm.

You may contact us even after business hours and we will do our best to reply you. You may reach us through phone, email, WhatsApp or even Facebook. For more information, click here.

Self collection is strictly by appointment only. Kindly select the self collection option and indicate your collection date/time in the message box upon checking out. 

We deliver to the whole of Singapore except Jurong Island, Jurong Shipyard and Jurong Port.

We deliver on Monday to Sunday, 10am to 7pm.

Minimum order for delivery is $29.90.

Delivery is free with purchase of $50 and above.

Otherwise, delivery fee is at a flat rate of $6 islandwide.

Kindly note that deliveries can be delayed due to unforeseen weather and traffic conditions. While we strive to fulfill all deliveries, we are not liable or responsible for any late or failed delivery due to unforeseen circumstances beyond our control or due to the absence of the recipient or wrong address given.

Charges for re-delivery applies.

Your order will be delivered to you based on your selected delivery date and time slot upon checkout. Should you require to change your delivery date and time, please contact us at +65 9008 8588 or email us at hello@frozt.co

If the order hasn’t been delivered yet, we may be able to change the order or delivery address for you. The best option is to call/WhatsApp us at +65 9008 8588 and be sure to have your full order details so that we can assist you smoothly.

For urgent orders, kindly call/WhatsApp us at +65 9008 8588 or email us at hello@frozt.co. We will always try our best to go above and beyond if possible.

If you have any special requests, we will try our best to accommodate. While we cannot promise it will always be possible, but it is always worth asking.

Our 'Fruit Series' popsicles are certified 1 year expiration upon manufactured.

Our popsicles need to be kept in the freezer with temperature of  -18°C or lower.

Yes. All of our popsicles are halal certified.

Yes. All of our popsicles are vegan friendly.

Yes. All of our popsicles are dairy free.

Yes. All of our popsicles are gluten free.

As part of our go-green initiative program, all purchases will be packed in cooler bags. Upon receiving, they must be consumed within 30 minutes or be kept in freezer immediately. 

Styrofoam boxes are available for purchase if you require them. They can keep Frozt frozen for up to 2 hours unsealed in normal room temperature. Once opened, they must be consumed within 30 minutes or be kept in the freezer immediately. To keep Frozt frozen for a longer period of time, you will have to purchase additional dry ice.

If you require advice on how to keep Frozt frozen for your event, kindly contact us here.

Our popsicles need to be kept in the freezer with temperature of  -18°C or lower.

No, it is not advisable to refreeze Frozt popsicles once they have been defrosted, as doing so can compromise their quality and flavour. Since Frozt is made with real fruits without any preservatives, refreezing could lead to potential bacterial growth after melting and freezing again.

Yes. Dry ice option is available at a fee. Dry ice keeps Frozt frozen in foam box for up to 8 hours.

Yes. Frozt is perfect for every lifestyle and occasion. We provide delivery, freezer and manpower support for all kinds of events. Contact us for more information.

We currently do not offer this option on our website. For cash payment, kindly arrange for self collection at our factory.

Yes, you can. For the above payment methods, please call/WhatsApp us directly at+65 9008 8588 or email us at hello@frozt.co to place an order. 

Yes, we accept all types of credit cards for purchases made on our website.

In the unlikely event that your order fails to arrive, or arrives damaged or incorrect, please call/WhatsApp us at +65 9008 8588 immediately and we will ensure your order is either replaced or refunded.

Otherwise, once our products are delivered, due to food hygiene purpose, refunds and returns on our products is not possible.

Terms & Conditions

Eligibility:

• This offer applies only to first-time orders of the specified 12-pack popsicle bundle made directly through our website.
• Customers must notify Frozt of dissatisfaction within 7 days of receiving their order.

Submission of Request:

• To claim the offer, customers must provide a reason for their dissatisfaction, along with their order number, by emailing enquiries@lhfood.co within 7 days of receiving their order.
• Photos of the product may be required to process the claim.

Free Next Order:

• If eligible, Frozt will arrange a free delivery of the same 12-pack popsicle bundle.
• The free order will be scheduled at a time convenient for both the customer and Frozt.

Exclusions:

• This offer is only valid for the 12-pack popsicle bundle and does not apply to any other products or bundles.
• This offer cannot be combined with any other promotions, discounts, or vouchers.

Limitations:

• Only one offer can be claimed per customer.
• Frozt reserves the right to refuse the claim if we suspect any fraudulent activity or misuse of the offer.

Changes to Offer:

• Frozt reserves the right to modify or cancel the offer at any time without prior notice.